Terms and Conditions and Cancellation Policies

policy 1
If you book online at Tilba Talks Heritage Walks and or through the website /facebook
If changes are made more than 6 days prior to original booking there is no additional charge.. The rebooked date must be within 2 months.
If you cancel confirmed standard departure tour bookings the following fees individual and group bookings or apply through agents bookings.

  • Flexible (less than 6 days) a fee will be charged to the cancellation, no charges receive a full refund ( excluding booking fee / credit card fees)

  • If last minute (less than 3 days)a fee will be charged to the cancellation, charges are made at 30% of your refund ( excluding booking fee/ credit card fees)

  • If Tilba Talks Heritage Walks walking Tours is forced to cancel a booked tour, any prior tour payments will be fully refunded ( other than third party booking fees)and the returned refund will take up to 3 business days.

The above is relevant to gift voucher bookings as well.

Gift voucher values may be used for other Tilba Talks Heritage Walks, subject to availability. All vouchers are valid for 1 place and value cannot be split.

Gift vouchers are non refundable once purchased, so please choose carefully.

They will be extended from their written due date on discretion, and only if requested prior to expiry date

Tilba Talks Heritage Walks operate in all weather, though reserves the right to alter or amend an itinerary if circumstances require.

Scheduled group tour bookings

Are not confirmed until payment is received ( by Tilba Talks Heritage Walks or accredited Travel Agent*)
In any event, Tilba Talks Heritage Walks strongly advises you to take out travel insurance… it’s well worth the peace of mind

We always suggest a call, email, or text the day prior to your tour to ensure all your details are as they should be.

It is not obligatory, but it helps if we have not.

  • More than 7 days in advance – 10% of original fee

  • 3-7 days in advance – 50% of tour cost

  • within 72 hours of commencement – refunds will not be available

Cancelation policy is agent bookings

All dealings with Tilba Walks Heritage Talks Walking Tours will be on these Terms and Conditions (Terms) unless otherwise agreed in writing with Tilba Walks Heritage Talks Walking Tours.

1. Tilba Twilight Walk, Walking Tours
The Company reserves the right to cancel or vary this service in any way without notice. However, reasonable effort will be made to maintain arrangements as advertised

  • More than 7 days in advance – 10% of original fee

  • 3-7 days in advance – 50% of tour cost

  • within 72 hours of commencement – refunds will not be available

2. Requirements to participate in Tilba Twilight Walk Walking Tours

  • (a) All Participants on the tour must hold a valid Id, gift voucher or confirmation letter. Entry may be refused vouchers are damaged or defaced in any way or not purchased from an authorised point of sale. Verbal promises by booking agents or clerks will not be recognised.

  • (b) All Participants will be required to disclose, to Tilba Walks Heritage Talks Walking Tours guide prior to the commencement of the service, whether the participant suffers from any medical condition which may prevent the participant undertaking the tour, including, but not limited to, epilepsy, dizziness, limb or back injury, angina or other heart condition, severe or uncontrolled asthma, visual impairment, depression or recovering from recent surgery.

  • (c) All Participants acknowledge and agree that they participate in the service at their own risk.